Refund and Returns Policy for achieverbooks.com
We at achieverbooks.com are committed to providing you with an exceptional shopping experience. Our Refund and Returns Policy is designed to ensure your satisfaction and address any concerns you may have regarding your purchases. Please read the following points to understand our policy:
1. Eligibility: Our Refund and Returns Policy applies to all physical books and products purchased from achieverbooks.com.
2. Timeframe: You have One Week from the date of purchase to request a return or refund.
3. Condition: Items must be returned in their original condition, unmarked, unopened, and undamaged.
4. Proof of Purchase: A valid receipt or proof of purchase is required for all returns or refund requests.
5. Non-Returnable Items: Personalized or custom orders, digital products, and clearance/sale items are not eligible for return or refund.
6. Refund Process: Once the returned item is received and inspected, we will initiate the refund process. Refunds will be issued to the original payment method within 7-10 business days.
7. Return Shipping: If the return is due to our error or a defective product, we will cover the return shipping costs. In other cases, the customer is responsible for return shipping fees.
8. Exchanges: We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order.
9. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service within 7 days of receiving the order. We will provide instructions for returning the item and offer a replacement or refund.
10. Cancellations: Orders can be cancelled before they are shipped. Contact our customer service for assistance.
11. Refunds for Gift Purchases: If you received a gift from achieverbooks.com, you may exchange the item or receive store credit.
12. Store Credit: In certain cases, store credit may be offered instead of a refund.
13. Refunds on Special Cases: If your return falls outside of our standard policy, please contact us to discuss the situation.
14. Lost Returns: We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
15. Policy Updates: achieverbooks.com reserves the right to modify or update this policy at any time. Changes will be effective immediately upon posting on our website.
We value your trust and want to ensure your satisfaction with every purchase from achieverbooks.com. If you have any questions or concerns about our Refund and Returns Policy, please feel free to contact our customer service team.